Company and service information
Owlnyx is a digital service. The information below identifies who operates it and explains how the service, customer support, delivery, and refunds work.
Service and merchant information
- Trading name
- Owlnyx
- Website and web purchases operated by
- Individual Entrepreneur Agon Noga
- ინდივიდუალური მეწარმე აგონ ნოგა
- Identification code 305584258, Georgia
- Provides Owlnyx and controls account and journal data on the web and in the apps.
- iOS and Android apps published by
- Hidden Pathways LLC, Ukraine
- Merchant disclosure
- Web purchases are processed by Creem or Dodo Payments as merchant of record; the checkout and receipt identify the merchant for your purchase. Changing our payment provider does not transfer an existing subscription: billing, cancellation, and refunds remain with the original merchant. Purchases inside the iOS and Android apps use Apple App Store or Google Play billing. Your Owlnyx account brings your access and credit balance together; each purchase remains subject to its original billing channel.
Contact and working hours
Email: [email protected]
Support hours: Monday–Friday, 09:00–18:00 (local business time).
Email can be sent at any time. Customer-service replies are handled during working hours, generally within two business days.
Digital-service delivery
The online service is available 24 hours a day, 7 days a week.
Not a physical product. After a successful payment, the subscription or credits are provisioned to the Owlnyx account used during checkout and are normally available immediately. Contact support if access has not appeared within 15 minutes.
Owlnyx does not ship physical goods. The service includes the features described on the Pricing page, subject to the Terms of Service and Acceptable Use Policy.
Terms, registration, and privacy
Creating an account requires accurate registration details and acceptance of the Terms of Service. The Privacy Policy explains what information is collected, how it is protected, and when service providers process it.
We treat account and dream-journal information as confidential and do not sell personal data. Public sharing is opt-in and can be revoked in the app.
Refunds
Refund requests should be submitted within 14 calendar days of the charge. Statutory consumer rights take precedence where they provide a longer or different period.
Refunds may be approved for accidental duplicate charges, a billing error, or a technical problem that prevented access to the paid service. Unused time after cancellation is not refunded unless required by law or approved after review.
Approved refunds are sent back to the original payment method. We do not request card numbers by email. The payment service or app store may control the final posting time.
We acknowledge refund requests within two business days and normally complete our review within five business days. Bank, card, and app-store processing times can add additional days.
See the complete Refund Policy or contact [email protected].